Customer Service Hours:
Monday – Friday 9:30 to 5:00 Pacific Time
We are one of the largest art materials dealers and
importers in the country. This allows us to offer a
wide selection of materials for the visual artist at
great, even amazing prices. We take pride in providing
the best possible customer service we can. We guarantee
your satisfaction and appreciate your positive feedback.
If there is ever any problem at all with your item or
shipment, will do our best to correct it, guaranteed.
We answer all emails as quickly as we can. Due to the
high volume we receive, it may take us a day or so to
respond to your inquiry, particularly those sent on
weekends and holidays. We appreciate your patience.
- Sales Tax (California only)
All orders shipped to California will be charged
8.75% sales tax.
- Out-of-Stock Items
On rare occasions, items that are shipped directly
from the manufacturer's inventory may be temporarily
out of stock unbeknownst to us. If this happens, we
will contact you with the expected ship date or offer
you a prompt refund at your option.
All merchandise returns must be pre-approved by our
Customer Service. Returns are accepted up to 30 days
from date of original shipment and are subject to
our inspection before credit is issued. Merchandise
must be in original packaging and in new condition.
Customer is responsible for return shipping charges.
A 15% restocking fee will be charged on all flat file,
furniture and easels returns.
- Damaged Shipment or Defective
If you receive a package that contains damaged or
defective merchandise, please save the box and contact
our Customer Service immediately for assistance. Damage
claims must be made within 7 days of receiving.